FREQUENTLY ASKED QUESTIONS
WHAT ARE THE SHIPPING TIMES FOR COCOLUXE BODY
CocoLuxe Body is proudly Australian made. All orders are hand poured and shipped from our head office in Sunny Queensland, at 33 Langside Road Hamilton QLD 4007 Australia.
We ship using Sendle Couriers however should you be in a hurry to receive your CocoLuxe Body we offer Express post shipping via Australia Post at the checkout.
Postal addresses which use a PO BOX will be sent via Australia Post.
For Shipping times via courier please see: https://app.sendle.com/pricing#delivery-estimates
Express shipping takes 1-2 business days depending on your location in Australia.
WHAT ABOUT INTERNATIONAL SHIPPING?
CocoLuxe Body ships worldwide. International Orders are shipped from our headoffice in Australia every Tuesday and Friday. We give you the option of tracked and non tracked shipping. Delivery estimates are as follows:
WHAT HAPPENS ONCE MY ORDER IS PLACED?
A order confirmation will be received via email once order is placed, please check to ensure that you have provided the correct postal address. In the case your address is incorrect please email our team via firstname.lastname@example.org and we will do our best to update.
Your order will be sent within 2 business days, once posted you will receive a shipping confirmation with tracking details.
WHERE IS THE BEST PLACE TO FIND OUT ALL ABOUT THE COCOLUXE COLLECTION?
We provide detailed descriptions of all products on our collection page. If you can’t find what you are looking for we would love to hear from you via email email@example.com
Nourish – Body Scrubs – Signature / The Wanderlust Series
Hydrate – Body Lotions – After Soleil / Bronzage
Glow – Natural Tanning and Body Oils – Signature /Summer Soleil/Luminous
CAN I FIND COCOLUXE IN ANY STORES:
CocoLuxe Body is currently exclusive to cocoluxebody.com.au.
CAN I USE COCOLUXE BODY IF I AM PREGNANT?
Absoloutely! Our Products are hand poured from natural ingredients however like all products when pregnant or breastfeeding we suggest seeking doctors advice and always test patching prior to use.
DOES COCOLUXE BODY ACCEPT RETURNS?
Due to health regulations we do not accept any returns. If in the unlikely event you find that our product is not as expected please email firstname.lastname@example.org and we will do our best to work with you to rectify.
WHAT IF I WISH TO CANCEL MY ORDER
Unfortunately once an order is processed we do not accept any cancellations. If in the event there is a reason other then a change of mind please email email@example.com and we will take your request for a refund into consideration.
If purchasing from our BEACHCLUB range or combining with our Cocoluxe skincare you may receive your items in separate parcels as items are shipped from a 3rd party supplier.